Since all our orders ship from the Great White North, once shipped, please allow 2-4 weeks for delivery to USA/INT, and 1 week for Canada.
Orders ship every Monday. If you place an order after ~8pm EST on Sunday night, you'll have to wait until the next Monday for your order to be shipped.
We use Canada Post as our postal service. To keep shipping costs down, we do not provide tracking for shipments. If you hate money, and want tracking anyways, please contact us before placing your order and we will arrange for it.
Big Cartel does not send shipping notifications to customers once we mark an order as shipped. We have to much to do to send emails to each individual customer once we ship your order. If you're annoying and want to be sent an email stating your order has been sent out, leave us a note once you place your order and we can do that for you.
If you ordered a pre-order, make note of when it will ship. And don't email us 3 days after you placed your order wondering why you haven't received it yet. It's annoying and we will probably make fun of you.
If you haven't received your order a month after placing it, please shoot us a message either through email, Instagram or Facebook and we will gladly send another out ASAP.